Your safety is our top priority
We built YourMano with safety at the center — not as an afterthought. Here's exactly how we protect everyone on the platform.
How we protect customers
Vetted helpers only
Every helper is manually reviewed before their first job. We verify identity, check references, and review their application personally.
Address privacy
Your full address is only shared with a helper after they accept the job and are confirmed en route. Job offers show only your general area.
Ratings & reviews
Every completed job is rated. Helpers with low ratings are reviewed and removed if they don't meet our standards.
Ops oversight
Our team monitors every job in real time during the pilot. You can reach us directly if anything feels off.
No cash required
All payments go through the platform. You never need to handle cash with a helper.
Easy cancellation
Cancel any job before a helper is en route at no charge. We'll work with you on any issues that arise.
How we protect helpers
Customer info is limited
You only see the task, general area, date, and payout before accepting. Full address is revealed only after you accept and mark yourself en route.
Incident reporting
If something goes wrong on a job, you can file an incident report directly from the app. Our team reviews every report within 24 hours.
Right to decline
You can decline any job offer for any reason. We never penalize helpers for declining jobs that don't feel right.
Guaranteed payout
Once a job is marked complete, your payout is processed. We don't hold earnings without cause.
Prohibited tasks
YourMano is for everyday household and personal tasks. The following are never permitted on the platform:
- Any task requiring a licensed professional (electrical, plumbing, structural, medical, legal, financial)
- Tasks involving controlled substances, weapons, or illegal activity
- Adult content or services of a sexual nature
- Tasks that put the helper in physical danger
- Transporting people (rideshare-style tasks)
- Childcare or eldercare as a primary task
- Tasks requiring the helper to make financial transactions on your behalf
In an emergency, always call 911 first
YourMano is not an emergency service. If you or someone else is in immediate danger, call 911. After you are safe, contact our team at [email protected].